Question 1

MY ORDER WILL NOT PROCESS AND I KNOW I HAVE AVAILABLE FUNDS ON MY CREDIT/DEBIT CARD?

Accepted Answer

It is possible that you are providing two different addresses for the billing and shipping address. Unfortunately, we only ship to the billing address that your bank has on file. You do have the option of paying via PayPal as long as your shipping to a confirmed address.

Question 2

I WANT TO EDIT OR CANCEL MY ORDER, HOW CAN I DO THAT?

Accepted Answer

I WANT TO EDIT OR CANCEL MY ORDER, HOW CAN I DO THAT?
Orders can only be canceled or edited if they are not in processing. Most orders are in processing within 3 hours of purchase. Please reach out to customer support at contactsupport@katiafashion.com (mailto:contactsupport@katiafashion.com)to see if your order can still be edited or canceled.

Question 3

WHEN WILL MY ORDER SHIP?

Accepted Answer

WHEN WILL MY ORDER SHIP?
All orders are processed and shipped within 3-5 business days unless you selected Express or Quickship options at checkout, your order will ship the same day if the order was placed before 1PM EST.

Question 4

WHY WAS I CHARGED TWICE?

Accepted Answer

WHY WAS I CHARGED TWICE?
If you see a double pending transaction on your account you have not been charged twice. What you see is a double authorization which can sometimes happen if you click "confirm" multiple times at check out. Not to worry your bank will remove one of the authorizations in 24-72 hours and you will only be charged once.

Question 5

HOW DO I USE A STORE CREDIT AND A COUPON CODE?

Accepted Answer

HOW DO I USE A STORE CREDIT AND A COUPON CODE?
Please enter your coupon code in the discount code section at check out. You will also see a place for notes and comments please include the discount code in the notes. At the time your order is shipped your discount will be adjusted to your store credit or form of payment.

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